Sun-sational View #245

Great cabin for pets. Could have used a hose to wash the pollen off both decks and furniture plus the windows. Area rug in main living area needs cleaning along with the two fabric covered chairs.

when we arrived I called the office to ask the pool hours and ask if there was a code and wi-fi at the pool. The person who answered the phone told me the pool was not even open due to Covid. I said I hope that is not the case because the only reason I chose the cabin I did was because it had pool access and I verified it would be open before I booked the cabin. Instead of checking she was like "oh well its not open". Later that day I went down to the pool, which was open and did have wi-fi. I called back to inform the office so they wouldn't tell other guests inaccurate information and they were like "ok". No apology or thanks for letting us know or anything. I also called and asked how to get the tvs to work and they were like "i don't know". So we did not have tv while we were there on 2 of the 3 tvs, even though they had cable access. There was not a large pot just fyi and the beds all need replaced in that cabin. They were very broken down like they were at least 10 years old. other than that the stay was great. The office staff just seemed to have no regard for the customers and definitely were not willing to go the extra mile to help us or find out information in any way as if to say "you're on your own".

Majority of experience was very positive, quiet and enjoyable. Looking for items to improve on a few would be: express check in should get directions out before the 4 PM CHECK IN (ours arrived at 4:20) I would imagine most people like myself are very near by that 4:00 time. Also cleaning service needs to empty old coffee grounds from coffee maker Amd most of all CLEAN UNDER THE BEDS (extreme dust, chip wrappers and even someone’s old underwear). Otherwise all open areas appeared clean and well managed and would definitely stay again. Thank You

Clean cabin with a great view. The only thing that could improve is have the windows cleaned... Other notes one of the blinds on the front windows is missing the wand to tilt the blinds. Could also use new mattress, but I'm sure that is up to the cabin owner not the rental company. Over all a wonderful experience.

Worked to get a cabin on a walk in during peak season.

Windows could have been a little cleaner .....other than that pretty good

Easy reservation. Cabin was clean and neat. Super easy checkout. Thank you!

Overall, we really enjoyed staying in Hidden Springs Resort. The community pool and quiet hours were a big plus for our family. We also appreciated being able to bring our two dogs so they could hike on some trails with us. Our cabin was non-smoking, so it looked like previous renters smoked outside the cabin. It would have been nice to not have cigarette butts on the ground.

It’s always a pleasure staying in your cabins! The best place to book a cabin!

The cabin was great for our family and what we needed. We loved the location, the layout, and it was cleaned well. There were a few little things that could have been improved. We brought a bunch of DVDs that couldn’t be played at the cabin bc the DVD player is not a blue ray player. I guess we should have considered that, but it’s also not an expensive upgrade. There was a lamp on my side of the bed that wouldn’t turn on.. it wasn’t the bulb, but the actual lamp that was broken. Last, AC really struggled in the evening with the sun coming in through the big windows. I’m sure that isn’t an issue in the winter, but it did get pretty hot between 6-8 since it’s summer. Like I said, those are small things. Overall, great!

It was very easy to check in and checkout. They were very courteous. The cabin atmosphere, view and setting were great. A quiet neighborhood and great pool. We couldn’t have asked for a better location. My only complaint would be the ridiculous amount of dust bunnies, as my daughter called them. The cabin is in deep need of a ‘spring cleaning’. We’ve stayed in half a dozen cabins and never seen so much dust. For a family with asthma this is a huge disappointment. Overall we really enjoyed our stay.

Before the stay we were contacted and offered an additional night at a discount which was very thoughtful. We were kept informed when our cabin was ready and able to check in early. Customer service was amazing. Our stay was perfect!

It was a great cabin. Some small issues, that would of been great if they were fixed before we got there, but not big enough to bother anyone for repairs right then

Excellent customer service. This was our second time staying with Aunt Bugs. We will never use anyone else! We look forward to our next stay!

The trip was a great time. The property was better then good but not excellent so thats why the 4 stars accross the board. We would stay with aunt bugs again because of their excellent professionalism but we may look for an alternative cabin just beacuse of personal preferences.

We got great customer support from everyone at the office.

Cabin was lovely. Better than we expected. Spectacular view. Cabin spotless. So many amenities. Price very reasonable. Will definitively return. Will rent “sun-sational “ again. Thank you

We thoroughly enjoyed our stay. The cabin is beautiful. The view is incredible. Staff was awesome when we checked in. We would definitely stay again. I understand we were the first to stay in #245 in a while due to work being done on the cabin. The only issue was the hot tub and jacuzzi. The hot tub was slimy and the jacuzzi jets shot out black stuff when the kids were in it so we didnt get to use that either. I think that is more likely from things having sat for a while.

We thoroughly enjoyed our stay. The cabin was beautiful. Location was perfect. Aunt Bug's staff was professional and friendly. We would definitely stay again.

The location of the cabin was perfect - close to everything, but far enough away from the traffic. The resort it’s in was nice and peaceful, with a beautiful setting. The cabin was cute, but could use some work. The master bedroom bed was noisy. It was like sleeping on a baby crib mattress, that made a plastic sound with every little movement. My son also said the double bed in the other room was super hard. The dishwasher is super loud, so we ran it while we were out for the day. I also didn’t pay attention and just assumed there was WiFi. I was wrong - no WiFi. Overall, it wasn’t a bad cabin. If the beds were replaced, we would consider staying again, but being a light sleeper, every movement my husband or I made would wake me it. For as little as we were there though, it served its purpose.

Due to the weather conditions we were directed to a different cabin which was extremely bigger and looked bigger better I’m sure was pleased with the customer service that we had finding a new Cabin

The cabin was very nice and clean I wish they would change the blinds there were several damaged ones it took away a bit of privacy. We have stayed in other cabins in the past that were also pet friendly but this one had some wear on it. Didn’t bother us but may want to look around.

Very nice, clean cabin. We had a wonderful visit. Celebrated Christmas a week early!

STEPHEN WAS AWESOME TO WORK WITH....HE REALLY TOOK VERY GOOD CARE OF US...LOVED THE CABIN...

We received excellent service and was well pleased with the cabin! Some issues that need to be fixed at the cabin but overall it was great!

Booking experience easy, smooth check in, easy check out. App very helpful

Our first stay at Sunsational View .Will stay there again loved the location.

We really enjoyed our stay and will stay again! The view was absolutely awesome. We didn't use the pool table but I can see where it is hard to play in the room, a fooseball or something smaller might be better. I would have liked recliners instead of the arm chairs but it wasn't a problem for us. The cabin was clean and comfortable other than the windows could use a cleaning but still not a problem. We would have stayed another day if we had not had a singing appointment the next day. We enjoyed the peace and quiet while still being so close to town. We have already recommended the cabin to friends!

Booking, check in and out was easy. Cabin met description and expectations.

Awesome cabin, great location. We would definitely stay in this cabin again. Very convenient to the Cal Ripken Experience, Dollywood and the main area of attractions. I would recommend having WiFi in the cabin.

good job we liked the cabin a lot and decent price and good location

The 2 biggest issues I saw where: the floors had been swept with a broom but definitely could use a mopping. The tub and shower floor were very slippery for some reason. The front porch view was amazing! I was out there every morning and night. If it could be packed up and taken home I most certainly would! Wonderful time!

Everything was as shown & listed. Cabin was clean and well equipped, everything was in good working order. Staff were very courteous

Check in was incredibly easy as was check out. The cabin was beautiful, clean, and well kept.

We had a great trip! Everyone I spoke to at Aunt Bug's was very helpful and so nice! Our cabin was in a great location for watching the sunset in the evenings and overall a super place! We're already thinking about our next vacation and possibly staying in our same cabin!

I love the cable. We enjoyed our stay. We hope to come back in the summer and rent from you.

Pleasant stay, cabin close to attractions, nice view. Reasonably priced.

Cabin was Clean , We got a couple of hour early check in that was very welcomed .

Awesome customer service, very friendly and eager to help. Thanks for the great memories

We had an amazing time. The cabin was beautiful and we loved it!

It was great. The only issue we had was the pool table was too close to the wall. We loved the cabin and really enjoyed our stay.

We enjoyed staying with Aunt Bugs dreaded to leave but feel sure we will be back.

It was very pleasant. Everything was quite nice. Good time. Thank you.

Not having WiFi was a little inconvenient. I loved the porch and hot tub lay out! We did have to battle the bees everyday I would think that they would have sprayed prior to us being there as they were a bit extreme.

From the beginning of our experience to the end, Aunt Bugs exceeded our expectations. They were very helpful in assisting with our cabin selection. Check-in was a breeze and we appreciated their care in confirming our identities before allowing us to check in. Our cabin, Sunsational View 245 was nicer than expected. We liked that linens and some starter items, like toilet paper and paper towels, were provided. When we called after the first day to extend our trip (we were enjoying it that much!) there was no issue and the staff were pleasant and accomdating. The check out process was equally easy. We can't wait to come back to the Gatlinburg area and we will definitely be using Aunt Bug's again!

Everything was very great. We enjoyed ourselves and also enjoying the surrounding area

Cabin was nice and clean. My family enjoyed spending Christmas together and the added bonus was being able to bring our dog.

Cabin was very nice very clean and close to everything you wanna see in the Gatlinburg/Pigeon forge.

Cabin was clean and equipped with everything we needed. Beautiful view from the front porch! Perfect for a family vacation.

The space was accurately portrayed in the pictures. I don't think that they showed how close all the cabins are to each other. We brought three small children and it was hard to tell from the pictures that there really wasn't any outdoor space around the cabin to play. However, the cabin was spacious and nicely laid out.

Service was ok. Not the greatest but ok. Never called us to let us know we could get in early.

Cabin nice. A little worn - hot tub base is falling apart.

Excellent loved it can't wait to come back and do it again

Our trip to the mountains was great! The cabin was just what we needed for your group. The view from the front porch was beautiful at each sunset!

Personnel were friendly and helpful. The cabin was beautiful. It was easy to find and not too remote or too close to town. We stayed 3 nights and would definitely request this particular cabin again. Would definitely rent from ya'll again and highly recommend you to friends and family.

Right behind Dolkywood. Great location. Not too high into the mountains. The cabin was clean and had a hot tub and pool table which the kids enjoyed. Would stay here again.

Almost everything was wonderful. We could not use the hot tub the last day because the maintenance man did not come back to finish. Other than that it was wonderful. Just the right size for us. It was great being able to have our family pet with us. We will definitely be staying with you again. Hopefully in the same cabin. Also thanks to your staff in the office. They were extremely helpful, very efficient and quick,and very courteous. We will be back.

I had a very pleasant stay at one of your cabins, the sunsational view cabin was very nice and it had a beautiful view. I would defiantly stay in that cabin again.

The cabin was excellent and so was the staff. I had a few problems while vacationing and the excellent customer service helped me resolve each one.

It was great! Check in was easy and so was check out. Would recommend new table chairs in Sunsational View cabin as the ones there are wobbly and could break and someone get hurt. Other than that i have no complaints.

Overall the cabin was as advertised. But there were a few items that need attention. The frig door has two shelves broken, radio wasn't working. The mattresses left some to be desired and the dish washer was so loud you couldn't talk while you were in the room. The view was great, we enjoyed the hot tub!

ALL I CAN SAY IS , THANK YOU, THANK YOU, THANK YOU....WE HAD A GREAT TIME AND THE STAFF WAS SO SWEET AND HELPFUL,,,,,HOPEFULLY WE WILL GET TO COME BACK DOWN SOON..

Our stay was beautiful! The cabin looked just like the photos and the resort was set up very nice. Very close to all there is to offer in Pigeon Forge and Gatlinburg. As with all the cabins I've stayed in I do find that the cleaning crews do not clean as they should. The floors were dirty, bugs were dead all in the window seals, the bedding was torn and very old and nothing had ever been dusted. Other than the cleanliness the stay was wonderful!

The only thing I didn't like about my stay was that the cabin didn't have WiFi available.

It was a really nice vacation..liked the pool table & cabin...nice family time...just not enough towels! But we brought extras...

Great location, wonderful cabin, but the cleanliness could have been better. There was Popsicle sticks under the pillows on the couch. The couch is very stained. Other then that it was a great place.

Was very pleased to get a cabin with a great view at the last minute.

Tha cabin was nice , the hot tub buttons were broke only one worked but overall it was nice .

Excellent