Bearway To Heaven #1318

good ca!bin bad driveway bad communication on day of check in

Overall we had a lovely stay. But we were disappointed to find the majority of dishes and cookwear had been put away dirty. In addition, the mattresses could use updating. As side from those two concerns, we very much enjoyed our stay.

The cabin was close enough to Gatlinburg that a day trip was easy, but up the mountain enough to not have the "city lights" at night. The 3 bedrooms and 3 bathrooms for that price were so hard to beat and there were so many games to be played. Plenty to do
in the cabin on a "grill out night," if you want a casual night in.

When we first got there, the water was turned off. It was 10pm and I had no expectations that someone would drive up the mountain that late at night, but they sent someone up within the hour and got it turned on. It was great customer service.

The decor was...a bit odd.. but if Elvis is your thing, then you'll love that.

Plenty of kitchen supplies and a great grill.

Would definitely stay again.

It was nice and homey. Our cabin was beautiful inside and was close to everything!

we always have a great experience when we stay here we love the house and its location always have a bear sighting or 2 and this time we seen a total of 14

as always y'all were great we always book with Aunt Bug's

Besides waiting for someone to come fix padlock to let us In... it was amazing and we can’t wait to go back !

From the time I spoke to Steven about what was available until the time we checked out we was helped. I called about a mouse my sister saw and the next day when we came from pool there was a card from Orkin where they had been. The only bad thing was that we had to leave and the driveway. Wonderful experience!

Cabin was nice plenty of room for all of my family.

We had an awesome time, the cabin was wonderful. We loved the view, the hot tub, the kitchen was good. The bad were great.

The cabin was amazing. Very nice and clean. The staff gave us a check in call to make sure everything was ok and if there was anything they could do to assist us. I would definitely recommend this place and I will be back.

We had a great time at the bearway to heaven! It was a great cabin and was decorated right up our alley. My only regret is we couldn’t stay longer!

The road that goes up to the cabin needs to be fixed. There is a large ditch on the right in the curve that could damage a car. We were satisfied with your service but would not stay there again unless the road is repaired. Next couple rains will probably wash out more than it already has.

It was my first time in the mountains and by far the best thing I’ve experienced.

Its 3 bedroom three bath cabin; not two bedroom; More is always better than less. Otherwise great cabin; great view; very quite and saw a Mama bear and cubs

great from calling to get reservastions , to checking in and followed by checking out!

The house is very nice & the rental company was very helpful. However, the house needs some cleaning. We had to rewash any dishes we wanted to use & the kitchen floor was sticky & dirty. Under the beds & the dressers had dust, dirt & garbage left behind from who knows how long ago. There was dust in a lot of areas of the house. We enjoyed all the amenities & the gameroom was a lot of fun. A few additional bath towels for a house that sleeps as many as it does would have been helpful.

Overall this was a great stay. Only comment would be to give more instructions at check in, like where the pool is, any housekeeping items, etc.

Our family loved our stay in your property. The kids loved the game room and their first time in a hot tub. We would definitely stay here again.

We had a great vacation. It was truly a Smoky Mountain experience from the cabin high atop a mountain to seeing bears, raccoons, turkeys all from the cabin.

Everyone was very griendly i spoke with, very helpful when i had questions. Our stay wad a very good experience, would definately stay again, family love the views and not too mention seeing bear was a plus, thank you!!

Great; excellent service and care; Beautiful view and location' Thank You.

Toni and Doug seem to be doing an excellent job inspecting and maintaining the cabins. Standing up for the owners when renters try to get by with something or destroy and the owner gets stuck with the bill. This has happened many times and I am happy to see that some progress is being made in protecting the owners interest.

Great. We arrived after five pm on Thursday. Service was professional and in a timely manner.

Aunt Bug's was easy to work with and every thing went smoothly!

Driveway needs to be repaired. Several potholes. Chalet was excellent. Pinball machines need to be repaired. Big one was out of order and small one the left flipper doesn't work. Service was excellent at your office.

Had a GREAT time in the cabin! Only two (2) suggestions: 1). Fix LARGE potholes in road! 2). Fix (or remove) the Pinball machines! The game room was one of the main reasons that we chose "this" cabin - and it was dissapointing that the machines did NOT work!!

Staff was very friendly and attentive. Easy to work with.

My pups and friends slept well and enjoyed the view from the deck. Also appreciated the effort spent in maintaining the theme in decorating the cabin.

The only thing we were not prepared pr happy abput was the fact that we had to pay for the games in our cabin, as well as we had absolutely no privacy at all

Aunt Bug's is a wonderful company. The staff is extra friendly and attentive, even calling us during our stay to make sure everything was okay. I can't brag enough on the service. The cabin itself maybe wasn't the greatest. The beds were terribly uncomfortable. Some of the dishes in the cabinets were broken and/or dirty. It is beginning to show wear, especially in comparison to the two chalets we've stayed in previously which were in the same price range. That said, there were tons of interesting trinkets and toys to play with. We enjoyed the classic rock and roll theme. The jukebox and pool table were big hits for our party. I would give the cabin itself a 3 out of 5. More comfortable mattresses would've made all the difference. But again, can't say enough about the service from the Aunt Bug's staff. I would stay with Aunt Bug's again, but would probably choose a different cabin. Maybe one that's a bit more updated.

We really enjoyed the peacefulness of the area and the views from the cabin and the easy access to all the attractions

Loved our stay, played a lot of pool! And listened to a lot of music!

EVERYTHING WAS GREAT. ONLY HAD ONE ISSUE WITH COMPUTER BUT OVERALL GREAT... HAD A BLAST.... WILL STAY AGAIN...

We had been left with nowhere to stay by a competitor on Friday night of a big weekend. I walked in minutes before closing time and your people were so wonderful.They not only stayed late to help us, they went above and beyond to find us just what we wanted at a price we could afford. My husband is a disabled veteran and the amenities we were looking for are important for his well being. They found us everything we needed.

everything was GREAT except the ride up the mountain and wifi hookup